Comments on: Trex Decking Review

By: Darryl G

Darryl G — Thu, 04 Apr 2013 00:15:30 +0000

Have never felt so poorly treated and unsatisfied. We had our house built in 2003 and after 5 years started getting flaking issues which I ignored for a few years…then things started getting worse. So I finally researched and saw how big the trouble was and filed a claim with Trex. They very kindly offered to replace the entire mess but “only” with the same “Fixed” product. I saw all the trouble people had with mold and had a bit of trouble on my existing board so I asked to get credit toward thier newer product Transcend. Trex absolutely shut me down. I was resonable and offered to pay the difference if they would just send me the new product instead of the old. They said NO I had to get a refund them buy Transcend at Retail. I explained to them that repaying retail as well as the demo and disposal and reistalation of “Trex’s problem” would cost me an extra $4K. In the end they said NO NO and I said See you later, NOT. I would never deal with these guys again. Stay away from Trex.

By: James D

James D — Tue, 25 Sep 2012 18:41:49 +0000

Really interesting comments on the website.
We live in San Diego and were torn between ipe and Transcends for a 600+ sw ft deck. We had looked at others like TT and Fiberon, but of the man made stuff, we went with Transcends Spiced Rum and a Vintage Lantern picture frame with white rails.
This was replacing a 20 year old Trex composite deck which was in great condition, except the framing had dry rot. We just decided to replace it completely due to the extensive damage done to the framing.

Perhaps because its relatively arrid here in Southern California, we just never ran into mold issues like the ones I hear about over and over. The former was light grey so the weathering impact was not as dramatic either.

So far the install has been going in incredbly well and just based on the former Trex which was there for 20+ years already, we had no problem going with them again.

Of course time will tell how this works, but I absolutely trust the carpeneters doing the work and they really do stand behind the Transcend line. If it doesnt work out and we have problems, then I guess it will be just another bad review from me and we will go ipe.

By: Pat Robinson

Pat Robinson — Mon, 30 Jul 2012 21:26:38 +0000

Stay away from Trex!!! We had our deck built in 2010 using Trex Accent(saddle color) decking. Had black mold spots all over it the next spring. I cleaned it with the cleaner that Trex recomended but the mold is back within weeks. I complained to Trex Customer Service that having to clean my decking every month with harsh chemicals is not my idea of low maintenance, or hassle free as their marketing promotes. Customer Service requested I fill out a 3-page “Concern Form”, provide proof that I own the property, proof that I purchased the decking and pictures of problem decking. After I do this they say the warranty doesn’t cover black mold but they will send me a complimentary cleaning product, gloves and a instructional DVD. All I need to do is sign the offer letter they included. How big of them. I wish I had taken my contractor advise and used real wood decking. What makes it worse is that according to all of the reveiws that I read, I can look forward to flaking after a number of cleanings. I recommend using anything but Trex.

By: Bob McCarty

Bob McCarty — Tue, 26 Jun 2012 02:07:52 +0000

Stay away from Trex!!! It is the worst product of any kind that I have ever used. It cost three times as much as wood and it is absolute junk. We get mold spots all over it. I clean it with the cleaner that Trex recomended and the mold is back within three weeks. According to all of the reveiws that I read, I can look forward to flaking after a number of cleanings. I recommend using anything but Trex.

By: Dale W

Dale W — Tue, 19 Jun 2012 16:53:04 +0000

I just purchased TREX Transcends railings to replace my treated ones. I needed 6ft rails to replace 3 of the old ones that were 69?. Or so I thought I did. I got the rails home and removed my old treated rails. I began installing my TREX rails but ran into a problem when I got to the 69? rails. The Trex rails that clearly state “6ft” on the website and box are only 67 1/2? long. I called and asked for them to just replace the incorrect “6ft” rails with actual 6 ft rails or the 8ft version so that they would work on my deck. They said they would not do it. I am not a contractor and didnt realize I should expect the rails that clearly state they are 6 ft will actually be 4 1/2 inches shorter. After spending over $1800 already for just rails, I dont think I should have to eat the other $150 or so to get the length of rail that I should have gotten in the first place.

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By: Joe

Joe — Sat, 21 Apr 2012 12:12:04 +0000

TO TERRT: The answer is both, sort of. Trex has a composite and a PVC product. Two different things. I like the composite but I have never tried installing the Escapes product. I understand the benefits of a PVC product but just can’t seem to get past the enviornmental issues of it at end of life and durring the manufacturing of it. Either should be fine in the Midwest, but if I had to make a choice, I’d go with the composite, Trex Accents. It is what I use here in Idaho, and it holds up really good. The hidden fasteners work great. Just alternate the direction of the boards as you install them so the grain is not all pointing the same direction. This bugs me when I see it NOT done this way.

By: Terrt

Terrt — Sat, 31 Mar 2012 16:52:36 +0000

Joe.. A little confused about Trex..Is it composite or cellular PVC ..we are about to do a new deck and we are considering Trex.. What is best for Midwest .. My newest brochue does not even mention escapes. I do knwp cellular PVC is the best to use for a deck.. Sooooo, what do I use???? Confused in Chicago .. Mrs. Terry Satherlie

By: Anne Roth

Anne Roth — Mon, 31 Oct 2011 01:27:25 +0000

We have been battling for help with our Trex deck for 2 years. It started spotting a month after it was installed. The contractor said he had another install that same summer and they were having problems also. We sent pictures to Trex and were told it was mold due to where we live. Our neighbors put in a deck the year before with Trex and it is not molding. The Trex Product Specialist, Pat McCarthy, wrote the problem was environmental (not their product) and we should be washing it with special products twice a year. Nothing is making it better and Trex is NO HELP! We are telling all not to buy this product and anyone who comes to our house can see why!